![]() The pool was a little cloudy when we arrived and on day 2 or 3 we smelled chlorine so we figured it had been treated. We were told it was not a hot tub, but a bubbling water feature unless we paid $44 a day to turn on the heat in the hot tub and pool. Each house has a beautiful pool and what we thought was a hot tub. The vertical blinds were broken and would not close.Ħ. One kitchen cabinet had a broken hinge, as did one of the dressers in one bedroom. There is a large sectional in the living area and the entire back was broken on one side, the springs were broken on the other side and the back cushion was ripped. When we walked into the home, the entire floor was sticky and there was melted chocolate on the hall carpeting and in one bedroom.ĥ. We had no kitchen towels or dish clothes and had to call to request them. (You can get an extra set of towels for $5.00.) I was told this was why they had a washer. So, if you have 9 people or 10 like the house advertises, you will have to use the same towel to shower and use at the pool. They give you 3 sets of towels for each bathroom. Also, if you plan to cook as we did, there were also very limited other kitchen supplies. We found that the house, though made to house 10 people, didn't have enough pots or pans to cook for 2. it is also set to go no lower than 72 degrees.Ģ. We called the management and they sent someone out who told us that all of the AC is controlled by the main computer and no one turned ours on. When we arrived the house was 80 degrees. We arrived late due to a delay in getting our rental car. Our stay here was full of issues and disappointments from the arrival. We just spent a week with our family at this resort. Each time I had to get into the home as the access code provided never worked. Never received a call back from a customer service supervisor as promised Outlets are not working in some of the rooms When we checked in the house was dirty, floors were dirty, dishes in the dish washer (which left a smell in the house), trash can broken. We definitely did not receive the level of accommodation we paid for during this stay. We don’t mine paying a premium for a nice place to stay while on vacation. My family and I have stayed here many times and we have never encountered an experience like this. ![]() We placed a deposit to assure that the property was left in good condition, but the property was in terrible condition when we arrived. We paid good money to stay at this resort. The following issues were experienced so far during our stay. The access code provided upon check in never worked. Since we got to the property we have not been able to open the door for access without a maintenance call to allow us access. I must say I am extremely disappointed in the level of service we have received. ![]()
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